FAQ (Frequently Asked Questions)

HOW LONG DOES IT TAKE FOR ITEMS TO SHIP?

Normally it takes 2 to 4 weeks. Please keep in mind these items are completely made from scratch for your measurements. Hand cut, dyed and stitched. Quality takes time. 

WHY IS VAT AND CUSTOMS FEES NOT COLLECTED WHEN I PURCHASE?

Since we sell all over the world, and the changing landscape of international fees, it would be impossible for us to keep up with this for every country. It is up to the customer to know about their countries customs fees and VAT taxes. 

WHY ARE MEASURMENTS SENT AFTER PURCHASE, INSTEAD OF THE NORMAL DROP DOWN LIST?

Every item we make is different and might require different instructions for measuring. This way we know you are looking at and getting the correct instructions for the best fitting item. 

WHY ARE YOUR ITEMS SO EXPENSIVE?

We have been designing and making movie props and costumes for 10 years and use the utmost quality material. This level of experience and quality costs. Unlike a lot of costumers, we use real raw leather and dye it ourselves. The extra steps we take is seen and felt in the final product. 

WHAT HAPPENS IF I RECIEVE MY ITEM AND IT DOES NOT FIT?

We send precise measuring instructions after purchase so there is rarely a problem with fit. However in the rare instance, the customer will mail the product back to us at the customers expense. And we will revise and ship it back to the customer. The wait time on revising an item is normally 5 days or less.